Regional IT Support Analyst

About the role

Bega's Wetherill Park site in Sydney is its milk-based beverages hub for the eastern seaboard, producing 75 million litres of dairy products such as Dare Iced Coffee, Dairy Farmers, Farmers Union and Big M. The Regional IT Support Analyst supports end users with computer hardware and software issues, responds to inquiries, troubleshoots and diagnoses problems with IT equipment and applications. The role reports to the Regional Support Lead and is heavily supported by the wider National IT team.

Key responsibilities

• Provide first and second level support to internal staff for computer and mobile device issues, face-to-face or remotely
• Escalate issues to level 2/3 support teams or third-party vendors when required
• Provide video conferencing assistance and fault finding
• Supply new equipment to end users and image new systems with the Bega standard operating environment
• Liaise with procurement on stock levels so replacement stock can be ordered
• Work on a rotating on-call roster for remote support once every nine weeks
• Travel regularly to other NSW sites and occasionally interstate to VIC, WA, QLD, TAS and SA

Required profile

• Qualifications and/or certifications in IT
• Experience in an IT specialist role providing infrastructure, hardware and application support to multiple sites
• ITIL experience and certification desired
• Proactive approach and willingness to take initiative during non-peak times
• Passion for growing a career with an established Australian brand

What we offer

• An autonomous role with a variety of stakeholders across different sites
• On-call allowance
• A chance to join an iconic Australian brand with career development and progression
• Flexible working arrangements, social catch-ups and a supportive culture
• Employee benefits including flexible working, purchased leave options and salary continuance insurance