Recruitment Lead - Pacific Labour Acquisition

About the role

Costa is looking for a PALM Recruitment Lead to join its Pacific Australia Labour Mobility (PALM) team, based at the Docklands office (hybrid, 4/1 office and work from home; candidates based in Sydney or Brisbane may be considered remotely). The role coordinates end-to-end delivery of allocated PALM recruitment cohorts across Costa's national operations, leading lower-complexity recruitment while supporting senior colleagues on larger, more complex or higher-risk programs. It is not a traditional recruitment role: alongside screening and selection, it covers workforce planning, PALMIS approvals, documentation, travel and mobilisation schedules.

Key responsibilities

• Lead end-to-end PALM recruitment for allocated cohorts, from workforce planning and approvals through to candidate selection and mobilisation.
• Coordinate in-country recruitment, including screening, shortlisting, interviews and candidate selection.
• Manage recruitment timelines, PALMIS workflows, documentation and mobilisation readiness, escalating risks where needed.
• Build relationships with Labour Sending Units, travel providers, government stakeholders and internal teams such as Operations, HR, Payroll and site leadership.
• Support larger or more complex recruitment programs and travel throughout Australia and the Pacific, generally undertaking three to six offshore trips per year.

Required profile

• Experience in recruitment, workforce coordination, program delivery or a similar role, ideally in a high-volume or time-critical environment.
• Full Australian working rights; applicants must submit a two-page cover letter confirming regular international travel availability.
• Hands-on, practical approach with sound judgement and flexibility for domestic and international travel.

Required skills

• Strong planning and organisational skills, managing multiple recruitment activities and deadlines at once.
• Stakeholder engagement and communication across teams, countries and cultures.
• Attention to detail and experience with data, systems and compliance-driven processes.

What we offer

• Ongoing learning and development opportunities.
• Paid parental leave: 14 weeks for primary carers and 6 weeks for secondary carers.
• A collaborative team culture and variety across recruitment, mobilisation and workforce planning, with travel across Australia and the Pacific.