Receptionist – Dental Centre

About the role

As a Receptionist at the Chatswood Dental Centre, you will be the first point of contact for patients and will work closely with clinicians to manage appointments, enquiries and payments. The role is a full‑time fixed‑term position (until September 2027) and contributes to the HCF brand experience.

Key responsibilities

• Provide courteous, prompt and accurate responses to all patient enquiries, both in person and by phone.
• Handle booking of appointments and manage the centre’s appointment system.
• Raise accounts, process receipt payments and record transactions.
• Ensure compliance with the HCF Dental Quality Management System and all relevant policies.
• Maintain a clean and safe clinical environment.
• Support the Practice Manager and dentists in fostering teamwork and efficient centre operations.

Required profile

• Proven experience in a customer‑facing receptionist role.
• Previous experience in a dental centre is highly regarded.
• Experience maintaining appointment booking and account systems.
• Understanding of computerised dental systems such as Dental4Windows or Oasis.
• Strong communication, time‑management and attention‑to‑detail.
• Ability to work with a variety of insurance plans and coverage options.

Required skills

• Dental4Windows (or Oasis) dental software.
• Microsoft Outlook.
• Microsoft Excel.
• Microsoft Word.

What we offer

• Flexible working arrangements.
• 50 % subsidy on HCF hospital and/or extras cover.
• Family‑friendly certified employer status.
• 18 weeks of parental leave for new parents.
• Mental health and wellbeing programmes, including workshops and fitness classes.