Quality Assurance and Compliance Coordinator

About the role

This full‑time position is based in the North Ryde Support Office and reports to the ESG & Supplier Compliance Manager. You will support quality assurance, regulatory compliance and continuous improvement for private‑label products, ensuring they meet Australian and Petbarn standards.

Key responsibilities

• Maintain quality control protocols, standards and processes, and support the Supplier Program.
• Investigate and resolve quality issues and non‑conformances promptly.
• Conduct risk assessments, develop mitigation plans, and manage product compliance with local, national and international regulations.
• Coordinate supplier audits, customer incident handling, product withdrawals and recalls.
• Prepare detailed quality and compliance reports for senior management and regulatory authorities.
• Collaborate with internal stakeholders, suppliers and third‑party agencies to ensure product quality from sourcing to final delivery.

Required profile

• Bachelor’s degree in Regulation & Compliance, Business Administration, Regulatory Affairs or related field, or Certificate IV/Diploma in Compliance & Risk Management.
• 3‑5 years experience in QA and/or compliance, preferably in retail or pet industry.
• Strong knowledge of quality assurance principles, standards and methodologies.
• Excellent analytical, problem‑solving and decision‑making abilities with strong communication skills.
• High attention to detail and commitment to maintaining high quality and compliance standards.