Public Area Supervisor / Public Area Team Leader

About the role

The Imperial Hotel Gold Coast, formerly Palazzo Versace, is transitioning into Australia's first luxury Hilton hotel. The Public Area Supervisor / Team Leader leads and motivates housekeeping staff to keep public areas clean and efficient, working within the hotel's waterfront location, Italian craftsmanship, luxury accommodation and multiple event spaces.

Key responsibilities

• Lead and motivate housekeeping staff to maintain high standards of cleanliness and efficiency.
• Inspect rooms and public areas regularly to ensure hotel standards are met.
• Monitor and manage cleaning supplies and equipment.
• Handle housekeeping-related guest requests and complaints professionally.
• Train staff and support their ongoing skill development.
• Coordinate with other departments for smooth operations and guest satisfaction.
• Maintain accurate records of housekeeping activities, performance metrics and guest feedback, and report on the status of public areas to the Executive Housekeeper.

Required profile

• Proven experience in housekeeping or hospitality management.
• Strong team management skills.
• Excellent attention to detail and organisational ability.
• Effective communication and interpersonal skills.
• Ability to handle multiple tasks and prioritise effectively.
• Understanding of housekeeping procedures and standards.

Required skills

• Ability to work with a wide variety of housekeeping equipment, such as carpet cleaners.
• Leadership and teamwork, with integrity, ownership and accountability.