Product Support Engineer

About the role

Anduril Industries is seeking Product Support Engineers to maintain and improve the operational availability of its Dive‑XL fleet of autonomous undersea vehicles. Engineers will provide on‑call technical support, conduct root‑cause investigations, and drive reliability enhancements across the fleet.

Key responsibilities

• Provide on‑call engineering support for fielded AUVs, including out‑of‑hours rotations.
• Analyze logs, telemetry and maintenance history to identify issues, define workarounds and restore capability.
• Lead root‑cause investigations and present defensible conclusions.
• Chair Material Review Board meetings and manage fleet‑wide system limitations.
• Translate fleet data into engineering recommendations and drive changes through design teams.
• Develop monitoring, alerting and diagnostic tooling, as well as run‑books and knowledge‑base articles.
• Author service bulletins, track their incorporation, and govern as‑maintained configuration and SBOM.

Required profile

• 5+ years of professional experience in software, electrical, mechanical, mechatronic or systems engineering on complex systems.
• Proven ability to independently root‑cause ambiguous faults from limited data.
• Hands‑on experience with real hardware in operational, test, production or maintenance environments.
• Strong engineering judgement under time pressure and ability to assess degraded operation acceptability.
• Excellent coordination and communication skills to manage stakeholders and explain technical findings.
• Experience with configuration management, engineering change processes and fleet‑wide change incorporation.

Required skills

• Root cause analysis
• Configuration management
• Engineering change management
• Diagnostic tooling development
• Material Review Board processes