Product Specialist - EV

About the role

NRMA is looking for a Product Specialist to join its Energy team and help shape the future of electric vehicle charging across Australia. Working closely with the Product Manager EV, you will support the development, optimisation and growth of the NRMA EV charging network, using customer insights, network performance data and market trends to inform product improvements, pricing strategies and new initiatives. This is a full-time permanent role with a hybrid arrangement across the Sydney Olympic Park and Sydney CBD offices and working from home.

Key responsibilities

• Support the development, enhancement and rollout of EV charging products, customer propositions and digital experiences across the NRMA EV charging network.
• Analyse customer feedback, charging network performance and utilisation trends to identify opportunities and make recommendations.
• Support pricing analysis, competitor monitoring and market research.
• Assist in developing customer propositions, product strategies and product improvements.
• Collaborate with Technology, Customer Experience, Marketing and other business units to deliver product outcomes.
• Support customer, business customer and stakeholder enquiries relating to EV products and services.
• Prepare reporting, insights, presentations and recommendations for key stakeholders.

Required profile

• 2+ years' experience in a Product Specialist, Product Analyst, Product Coordinator or similar product-focused role supporting product development, improvement or strategy.
• Strong analytical capability, excellent communication and stakeholder management skills.
• Ability to manage competing priorities and build relationships across a wide range of stakeholders.
• Strong commercial thinking and problem-solving; confident working independently in a collaborative team.
• Highly regarded: experience in EV charging, energy, mobility, automotive, telecommunications or related industries; exposure to software products or digital platforms; experience with reporting or data visualisation tools such as Tableau.

Required skills

• Advanced Microsoft Office, particularly Excel and PowerPoint
• Data interpretation and trend analysis
• Reporting and data visualisation tools such as Tableau

What we offer

• Flexible leave and well-being benefits
• Travel discounts on NRMA Holiday Parks and Resorts accommodation
• myNRMA Rewards membership with free Roadside Assistance and discounts on groceries, movies, gift cards, gyms, attractions and restaurants
• Discounts on NRMA personal insurance products (car, home and travel)
• Career growth and relocation opportunities within the NRMA Group