Product Area Lead – Safe Business, Mortgages

About the role

ING is seeking a Product Area Lead for Safe Business within its mortgage portfolio. This senior leader will work at the intersection of risk and business strategy, advising the Mortgage Tribe Lead and senior leadership on risk‑aware decisions that support growth, innovation and excellent customer outcomes.

Key responsibilities

• Partner with the Tribe Lead and leadership team to identify, assess and manage risks across the mortgage business, providing expert guidance and constructive challenge.
• Lead complex risk, issue management and remediation initiatives, ensuring regulatory obligations are met while keeping customer outcomes front‑of‑mind.
• Drive the effective operation of risk frameworks, controls, governance activities and business continuity practices across the portfolio.
• Translate risk insights into commercial, actionable recommendations that support sustainable business growth and informed decision‑making.
• Champion a strong risk culture by influencing stakeholders, improving accountability and embedding best‑practice risk management across teams.

Required profile

• 10+ years of experience in banking risk, compliance or business management, preferably within mortgages, home lending, retail banking or consumer lending.
• Deep expertise in either Line 1 or Line 2 risk environments, with a strong understanding of operational risk, regulatory obligations, controls, incidents, issues, remediation and governance frameworks.
• Highly credible stakeholder manager capable of engaging senior leaders, influencing outcomes and balancing risk management with commercial objectives.

Required skills

• Extensive knowledge of operational risk frameworks and regulatory compliance in the mortgage sector.
• Proven ability to lead remediation projects and embed risk culture across large organisations.

What we offer

• Discounted ING Health Insurance.
• An additional Rest Day to support wellbeing.
• An IMPACT day for volunteering on approved sustainability activities.