Principal AI Experience Designer

About the role

MYOB is a leading Australian and New Zealand business management software company. As Principal AI Experience Designer, you will help shape how customers see, feel and trust AI inside MYOB's products, defining and executing the AI experience strategy with the other Design Leaders. You will lead the evolution of UX, UI and service patterns so that AI feels intelligent, human and cohesive.

Key responsibilities

• Define the vision for MYOB's AI-first experience.
• Lead strategic, complex design projects exploring new interfaces, agentic workflows and next-generation UI.
• Elevate craft excellence, creative experimentation and design thinking across teams.
• Help raise MYOB's profile as an innovation-led organisation in the community.
• Coach the wider business on the value and skills needed to create exceptional AI-first design experiences.
• Partner with Group Design Managers, Research, Product, Engineering and Brand.

Required profile

• Deep experience leading cross-functional projects from discovery through delivery.
• Proven record designing or leading AI-powered, data-driven or highly interactive products.
• Experience guiding design systems or component libraries that scale across products.
• Ability to define strategy by connecting customer insight, data and design to business outcomes.
• Comfortable working in ambiguity and aligning diverse stakeholders.
• Strong communicator who can make the abstract tangible and influence through design.
• Curiosity about AI, agents, automation and how they reshape experience design.
• Experience with conversational, generative or adaptive interfaces.

Required skills

• UX/UI/Product Design and interaction design.
• Prototyping with emerging tools such as Figma, Framer and V0.
• Visual design and design systems.