Pre-site Construction Administrator – Customer Experience Coordinator

About the role

Mirrastone’s Sherridon Homes brand is expanding rapidly in the Ballarat region and is looking for a Pre‑site Construction Administrator/Customer Experience Coordinator. The role supports customers through the administrative phases of their build up to the start of construction, ensuring a smooth and enjoyable journey.

Key responsibilities

• Coordinate permits, contract drawings and drawing amendments.
• Follow up on finance approvals and arrange warranty insurance.
• Maintain accurate data entry in line with the Customer Journey and group policies.
• Support the construction team to raise the standard of service for customers.

Required profile

• Strong emphasis on customer service with a caring, empathetic approach.
• Excellent communication skills, both written and verbal, and a professional phone manner.
• High attention to detail and ability to prioritize a large workload.
• Can‑do attitude, strong work ethic and ability to multitask.

What we offer

• Passionate, fun and supportive team environment.
• Training, development and mentoring opportunities.
• Potential for career growth within the organisation.
• Company events, lunches, coffees and a diverse, inclusive culture.