Practice Development Manager – Dental Practices

About the role

Bupa is looking for an experienced people leader to join its Dental, Optical and Hearing Health Services team as Practice Development Manager. The role covers a portfolio of about 15 dental practices across Sydney's CBD, South Eastern and South Western Sydney, extending to Bowral and Dapto. It is a hands-on leadership position focused on coaching Practice Managers, building trusted relationships with clinicians and teams, and improving team engagement, practice performance and patient experience. The role is based in Sydney with a flexible model combining regular practice visits with working from home or the office.

Key responsibilities

• Lead, coach and develop Practice Managers and their teams, setting clear expectations and supporting performance and career development.
• Build engaged, collaborative teams and a culture of accountability, support and continuous improvement.
• Partner with Practice Managers and clinicians to understand local challenges, resolve issues and find ways to improve.
• Support people management activities such as performance conversations, staff engagement, rostering and workforce planning.
• Guide operational and financial performance using practice data and P&L results to develop practical improvement plans.
• Help teams implement business priorities, processes and compliance requirements while keeping patient care central.
• Visit practices regularly to provide visible leadership, build relationships and follow through on agreed actions.

Required profile

• At least three years' experience directly managing people, including performance, development and team culture.
• Track record of coaching others, strengthening engagement and helping teams achieve results.
• Strong relationship-building skills and ability to influence and collaborate with a range of stakeholders.
• Operational experience and commercial awareness, with confidence using financial and performance information.
• Sound judgement, resilience and the ability to prioritise in a fast-paced, changing environment.
• Valid driver's licence and willingness to travel regularly across the practice portfolio.
• Dental experience is not essential; transferable leadership experience from another industry is welcome.