Practice Administration Manager

About the role

Fertility SA, which partnered with Genea Fertility in 2023, is looking for a Practice Administration Manager in Adelaide. The role oversees patient services operations, leads a dedicated team and ensures excellent patient experiences while keeping administrative standards high. It acts as a key link between clinical staff, administrative teams and patients.

Key responsibilities

• Lead, supervise and mentor a team of patient services representatives, giving coaching and performance feedback
• Manage patient scheduling, registration and check-in to optimise workflow and reduce wait times
• Resolve patient complaints and concerns professionally, implementing corrective actions where needed
• Coordinate with clinical and administrative departments for smooth patient care and information flow
• Develop and implement patient services policies and procedures aligned with organisational standards and healthcare regulations
• Monitor performance metrics and analyse data to find service improvements
• Oversee documentation, record management and compliance with healthcare requirements
• Train and onboard new staff on patient services protocols
• Maintain a welcoming, organised patient services environment and communicate with patients, staff and leadership

Required profile

• At least 3 years of experience in patient services, healthcare administration or a related customer-focused role
• Proven experience leading and supervising teams in a healthcare or service environment
• Strong written and verbal communication, organisation and time management skills
• Problem-solving and conflict resolution skills
• Ability to multitask and work in a fast-paced environment
• Patient-centred customer service approach
• Preferred: experience in an Australian healthcare setting or knowledge of Australian healthcare standards and compliance requirements

Required skills

• Scheduling software
• Electronic health records (EHR) systems
• Microsoft Office

What we offer

• Glow, an online recognition and rewards portal with discounts at over 350 retailers, plus recipes, fitness classes and mindfulness sessions
• Ongoing learning through Education Days, internal development, conferences and company initiatives
• Certified Family Friendly workplace 2025/26