Portfolio Account Specialist, Immunology - NSW South

About the role

Novartis is looking for a Portfolio Account Specialist to join its Immunology team in NSW South, promoting its foundational immunology therapy with dermatologists. The role drives customer interactions and sales performance, using data, customer insights and account planning to build trusted relationships with healthcare professionals and support the patient journey.

Key responsibilities

• Drive competitive sales growth across the NSW South territory.
• Identify and prioritise high-potential healthcare professionals and stakeholders who influence treatment decisions.
• Build and maintain relationships with dermatologists, opinion leaders and key stakeholders in hospitals and specialist settings.
• Engage customers through value-based conversations, in person and virtually, to understand their challenges and opportunities.
• Develop tailored customer engagement plans and share customer insights with internal stakeholders to shape product, indication, campaign and engagement planning.
• Partner with cross-functional teams to develop compliant solutions that meet customer and patient needs.
• Report technical complaints, adverse events and special cases within required timeframes, and support compliant distribution of marketing samples where applicable.

Required profile

• Experience in healthcare, pharmaceutical, biotechnology or a related commercial environment.
• Strong account management experience, ideally in hospital, specialist or dermatology settings.
• Established relationships with the target customer group are desirable but not essential.
• Experience working across complex healthcare ecosystems with multiple stakeholders.
• Product or immunology experience is desirable but not essential.

Required skills

• Account management, key account management and sales techniques.
• Customer insight generation and account planning.
• Excellent communication, influencing and negotiation skills.
• Compliance governance, conflict management and cross-functional coordination.