Account Manager - Spinal Muscular Atrophy

About the role

Novartis is looking for an Account Manager to support its work in Spinal Muscular Atrophy (SMA) within the Neuroscience portfolio. The role engages specialist healthcare professionals and priority neuromuscular accounts across the territory, driving compliant customer engagement and demand generation. It works closely with Value & Access, Medical, Marketing, Execution Excellence and other partners, and requires full alignment with Novartis values, ethics and compliance standards.

Key responsibilities

• Identify and prioritise opportunities within accounts using insights on the patient journey, customer needs, referral pathways and health-system dynamics.
• Develop and execute strategic account plans for priority neuromuscular centres and institutions.
• Build an understanding of local referral networks, multidisciplinary care models, stakeholder relationships and account-level barriers.
• Deliver compliant engagement across face-to-face and digital channels, tailored to specialist customers.
• Build trust with healthcare professionals and support adoption of Novartis therapies within approved scope and materials.
• Collect, interpret and share field insights on diagnosis, referral patterns, treatment pathways, market dynamics and competitor activity.
• Work with Value & Access and Execution Excellence on barriers to diagnosis, referral, access, treatment initiation and continuity of care.
• Partner with Field Force, Medical, Marketing and other teams to align priorities and coordinate activity across complex accounts.
• Maintain up-to-date knowledge of regional diagnostic, referral, treatment and shared-care networks, and of the evolving treatment landscape.
• Ensure accurate, timely CRM documentation and complete all administrative requirements in compliance with policies, industry codes and local regulations.

Required profile

• Proven experience in pharmaceutical, biotech or healthcare sales, ideally in a specialised or complex therapy area.
• Strong account management capability, with experience developing insight-led account plans.
• Ability to understand complex patient journeys, referral pathways and multidisciplinary care environments.
• Track record of delivering results against agreed objectives.
• Experience in neuroscience, rare disease, specialty medicine or hospital-based environments is highly regarded.

Required skills

• Account management and commercial acumen
• Stakeholder engagement and relationship building
• Collaboration with cross-functional teams
• Planning, prioritisation and execution discipline
• Compliance awareness and ethical, patient-centred working