Platform Services Manager

About the role

IAG, the largest general insurance group in Australia and New Zealand, is looking for a Manager, Platform Services Delivery to lead a team responsible for delivering reliable, scalable and secure platform outcomes. The role works closely with business and technology leaders to prioritise work, build partnerships and improve experiences for customers, partners and colleagues. It is a permanent full-time position based in Boorloo (Perth) or Darling Park 2 (Sydney).

Key responsibilities

• Lead platform delivery and operations teams to deliver strategic technology outcomes while keeping platforms stable, reliable and high performing.
• Build trusted relationships with business stakeholders to shape, prioritise and sequence delivery demand in line with organisational goals.
• Work with architects, technical leaders and product owners to develop solutions that fit future technology roadmaps.
• Drive workforce planning, capability development and partner management so the right skills and capacity are available when needed.
• Champion engineering best practices, automation and the use of AI, and continuous improvement to raise delivery quality and efficiency.
• Oversee platform reliability, performance and service outcomes, managing risks, issues and delivery dependencies.

Required profile

• Experience leading technology delivery and platform operations through people and teams.
• Ability to build trusted relationships and collaborate across diverse stakeholder groups.
• Capability to balance strategic planning with day-to-day delivery priorities.
• Experience developing talent, growing people and building high-performing teams.
• Confidence working with delivery partners and managing outcomes through collaboration.
• A customer-focused mindset with a passion for innovation, continuous improvement and learning.
• Knowledge of contemporary technology delivery practices; relevant qualifications viewed favourably.

What we offer

• Superannuation of 13% as standard.
• 20 days annual leave plus 5 days extra leave.
• Up to 50% off personal insurance, including home and motor insurance, and partner discounts on private health insurance, tech and appliances.
• 20 weeks of paid parental leave.
• Access to LinkedIn Learning, the IAG Academy, study assistance and secondment opportunities.

Applications close on 9 November 2026. Full-time, part-time and job-sharing arrangements will be considered.