Patient Services Officer (Medical Receptionist)

About the role

GenesisCare is looking for an enthusiastic and organised Medical Receptionist (Patient Services Officer) to join its team in Rockhampton. This is a permanent position on a 9-day fortnight, with every second Monday off, and you will be part of the Patient Support Team, helping keep the centre running smoothly while being the first point of contact for patients and their families.

Key responsibilities

• Welcome patients and their families and make them feel comfortable and supported.
• Coordinate patient appointments, manage bookings and keep clinic schedules running efficiently.
• Answer patient enquiries, process referrals and help with general administration.
• Maintain accurate patient records and documentation with confidentiality.
• Work closely with clinical teams to ensure a positive patient experience.

Required profile

• Previous experience in administration or reception in a busy, customer-focused environment; medical experience is highly regarded but not essential.
• Warm, approachable personality and a genuine interest in helping others.
• Excellent communication and interpersonal skills, and strong organisational skills with attention to detail.
• Ability to manage competing priorities and a caring, empathetic approach.

Required skills

• Confident use of computer systems, including Microsoft Office.

What we offer

• 9-day fortnight with every second Monday off.
• Ongoing training, professional development and team activities.
• Employee discounts on gym memberships, Qantas Club membership and Bupa health cover.
• 12 weeks of paid parental leave, subject to eligibility.
• Free, confidential wellbeing support through an Employee Assistance Program.