Patient Services Clerk

About the role

A Patient Services Clerk is needed at the St Vincent's Fitzroy campus, providing clerical support and facilitating patient management for the hospital, including admitting patients, completing reception duties and delivering excellent customer service while protecting patient confidentiality. Casual opportunities are available covering unplanned and planned leave.

Key responsibilities

• Create patient records and complete all information accurately and in line with current procedures
• Admit patients accurately and in a timely manner
• Handle patient enquiries by telephone and in person efficiently, professionally and with care
• Arrange appointments for patients as requested by clinical staff

Required profile

• Previous administration experience in a health setting
• Knowledge of medical terminology
• Knowledge of private health fund billing and public health funding
• Knowledge of Patient Administration Systems
• Valid Nationally Coordinated Criminal History Check, or willingness to obtain one
• Willingness to undergo mandatory vaccinations as required by workplace health and safety duties

Required skills

• Strong written and verbal communication skills
• Ability to work independently in a multidisciplinary team
• Advanced computer skills, including Microsoft Office
• Excellent customer service skills

What we offer

• Pay of $29.57-$32.69 per hour plus casual loading (classification HS1-HS17)
• Wellbeing initiatives, confidential employee counselling and a work/life balance
• Full-time employment includes a monthly accrued day off
• Fitness Passport membership and salary packaging options
• Location in Fitzroy near public transport and cafés, with discounts and promotions
• Professional development opportunities

Applications close on 21 November 2026; candidates should attach a resume and cover letter, and state their availability. Shortlisting starts immediately.