Patient Program Manager

About the role

Lilly is looking for a Patient Program Manager in Sydney to design, implement and oversee high-quality Patient Support Programs (PSPs) for new products and continuously optimise existing ones. The role ensures programs run to Lilly standards, procedures and regulatory requirements, and balances patient and customer experience with compliance. It works closely with cross-functional teams and covers accountability for compliance with patient privacy, safety, pharmacovigilance, regulatory and information security policies.

Key responsibilities

• Manage selected programs and align partners such as the affiliate lead team, brand teams, external parties and IBU/global teams to the patient programs in Australia and New Zealand
• Ensure programs are compliant with Lilly standards and principles (patient safety, medical quality, global PSP tracker) and that project-owned PMAP materials follow health literacy standards
• Coordinate internal or external training (including AE/PC reporting) and ensure documentation is complete
• Identify and mitigate program-related risks
• Design and operate PSPs with the right playbooks, procedures and policies, and build consistent processes and metrics
• Procure and contract service providers and vendors where needed, and partner with brand teams on program design and implementation
• Act as subject matter expert, share learnings and innovate for efficiency
• Maintain documented governance and compliance processes, and develop performance measures, KPIs, dashboards and scorecards
• Monitor program budgets against expectations and forecasts, and oversee external parties administering programs
• Collect best practices, share them within IBU, and streamline current programs with the brand team

Required profile

• College degree or bachelor's degree with strong business leadership experience
• 5+ years of experience in the pharmaceutical or related healthcare industry
• Experience designing, implementing and maintaining PSPs, PFPs and AAPs
• Proven track record of creating excellent customer experiences, for example in medical, marketing or L6S roles

Required skills

• Project management experience and familiarity with project management tools
• Analytical and process skills, able to handle multiple priorities and ambiguity
• Ability to influence peers and leadership without formal authority and to challenge processes constructively