PAS Operations Support Manager (Queensland)

About the role

Downer has been awarded the Property and Asset Services (PAS) contract to deliver base and estate services across NSW/ACT and Queensland, and is recruiting a permanent Operations Support Manager in Queensland. The role carries broad operational accountability, leading the delivery of services across Queensland Defence sites and overseeing multi-site operations and subcontractors.

Key responsibilities

• Lead the delivery and integration of Estate Upkeep, Land Management, Aerodrome Operations and Training Area and Range Management services across Queensland Defence sites.
• Oversee multi-site operations and subcontractors, ensuring contractual KPIs, safety, quality, compliance and client expectations are met.
• Manage regional budgets, forecasting, financial reporting, variations and value-for-money outcomes, identifying cost and efficiency improvements.
• Build relationships with Defence stakeholders, represent Downer in regional forums and act as the primary escalation point for Queensland operational issues.
• Lead and develop regional service leads and support teams, covering performance, accountability, succession planning, continuous improvement and innovation.

Required profile

• Tertiary qualification in Business, Facilities Management, Engineering or a related discipline; postgraduate qualifications such as an MBA are desirable.
• Extensive senior operations or contract management experience in infrastructure, facilities management, Defence or another regulated environment.
• Proven experience leading large, multi-site service delivery contracts, subcontractors, WHS performance, audits, risk and contract compliance.
• Ability to obtain and retain an appropriate AGSVA security clearance.

Required skills

• Strong financial literacy: budget management, forecasting and reporting.
• Senior stakeholder engagement, including with Government or Defence clients.
• Operational and strategic leadership, with a customer-focused mindset and strong integrity.

What we offer

• Training and development, with 30% of vacancies filled internally.
• Perks@Downer, including healthcare discounts and savings on retail and car purchases.
• Employee Assistance Program support for you and your family.