Part‑time Remote IT Support Officer

About the role

This part‑time remote position supports the daily operation of an organisation’s IT environment. You will act as the first point of contact for users experiencing technical difficulties and ensure that desktop and printer assets remain functional.

Key responsibilities

• Provide technical support and troubleshoot hardware, software and network issues.
• Maintain and configure desktop computers, including operating system updates and security patches.
• Manage printer devices, resolve print‑queue problems and perform routine maintenance.
• Assist end‑users with IT‑related queries, delivering clear guidance and solutions.
• Document incidents, resolutions and contribute to knowledge‑base articles.

Required profile

• Proven ability to identify and resolve technical problems efficiently.
• Solid understanding of common IT systems and tools.
• Experience maintaining desktop computers and providing printer support.
• Strong communication skills and a customer‑focused attitude.
• Self‑motivated, able to work independently in a remote setting and meet deadlines.
• Previous experience in a similar support role is advantageous.
• Relevant certification such as CompTIA A+ is a plus.

Required skills

• Technical support
• Troubleshooting
• Printer support

What we offer

• Flexible part‑time remote work schedule.
• Opportunity to develop IT expertise across a range of devices.