Operations Support Lead (NSW Transition Program)

About the role

Busy Bees is seeking an experienced Operations Support Lead to support the integration of services into its network across NSW. Reporting to the State Manager, the role plays a key part in delivering the State transition plan by partnering with operational leaders to strengthen operational readiness, safeguard children and support teams and families through change. It is a full-time, fixed-term position of 4 months, based in NSW with regular travel to services.

Key responsibilities

• Partner with State Managers, Area Directors and Centre Directors to support the transition of services into the Busy Bees operating model.
• Conduct structured readiness and assurance visits to assess operational performance, safeguarding, compliance and transition progress.
• Coach and support operational leaders to strengthen practice consistency, operational excellence and sustainable improvement.
• Identify, monitor and escalate operational, workforce and transition risks while supporting practical improvement plans.
• Prepare clear reports and insights on safeguarding outcomes, operational readiness, compliance and transition progress.

Required profile

• Genuine commitment to child safety and wellbeing, aligned to Busy Bees values.
• Experience in operational leadership, quality assurance, compliance, safeguarding or performance improvement.
• Strong understanding of operational governance, risk management and continuous improvement.
• Experience coaching leaders and influencing outcomes without direct authority.
• Excellent stakeholder engagement, communication and reporting skills.
• Ability and willingness to travel extensively across ACT and NSW throughout the contract.

What we offer

• A package of base salary plus vehicle allowance.
• The chance to play a key role in one of Busy Bees' most significant transition programs.
• Global and national opportunities, including the Global Talent Exchange Program (UK, Canada and Asia).

Employment is conditional on satisfactory pre-employment checks (WWCC, ID, qualifications, Gecko Training, work rights and references) and child safety training.