Operations Lead - Rural & Remote - Wheatbelt

About the role

St John WA, a not-for-profit integrated healthcare provider serving Western Australia since 1922, is looking for an experienced Operations Lead (Ambulance Operations) for its Wheatbelt North district. The role is based in Northam with regular travel across the district, covering the area from Jurien Bay in the north to Southern Cross in the east, and reporting directly to the District Operations Manager. It is a full-time, permanent position on a 4x4 roster (blue/red shifts) of 10.5 hours per day, 7am to 5.30pm.

Key responsibilities

• Support the District Operations Manager in meeting district KPIs and delivering a high-quality, efficient ambulance service.
• Lead and mentor the operational team, including objective setting, performance planning, regular one-on-ones and staff development.
• Monitor performance, risks and opportunities and report them to the District Operations Manager.
• Help develop operational plans and strategic initiatives, and manage risks to KPI achievement.
• Lead district compliance so team members follow policies, procedures and clinical practice guidelines.
• Build partnerships with internal and external stakeholders and work with all departments to improve district performance.

Required profile

• Relevant tertiary qualification in paramedicine, a health discipline, management, leadership or a related area, or equivalent work experience (highly desired).
• Experience in healthcare management, service delivery or emergency services, with a background in operational management (highly desirable).
• Current AHPRA registration in a health-related discipline (paramedic preferred, desirable).
• Ability to lead and develop a diverse workforce, including coordinating volunteers where required.

Required skills

• Knowledge of ambulance and/or healthcare regulations, standards and best practice.
• Understanding of clinical governance, risk management and regulatory requirements in emergency services.
• Resource planning, budget management and performance evaluation.
• Excellent communication, negotiation and interpersonal skills.

What we offer

• $550 health and wellness reimbursement.
• Operational uniform and company vehicle on rostered days.
• Competitive remuneration package with salary packaging options.
• Free emergency ambulance cover and free first aid training.

Applications close 4pm on Friday 13 November 2026. Applicants must submit an up-to-date CV and a one-page cover letter answering the selection criteria questions; late or incomplete applications will not be accepted. The process includes psychometric testing and a panel interview.