Operations Associate

About the role

SoleHeeled, Australia's largest online care and repair service for premium fashion brands, consumers and retailers, is looking for a generalist Operations Associate in Sydney. You will manage and help scale the company's operations while running a series of strategic projects that drive revenue growth while keeping quality high.

Key responsibilities

• Manage day-to-day operations, including order fulfilment: preparing quotes, communicating with customers and workshop staff, and reviewing work for quality assurance.
• Manage marketing operations, including content production, the website, social media channels and paid advertising campaigns.
• Manage strategic projects from ideation to execution.
• Gather and analyse data to identify trends, solve problems and seize opportunities.
• Work directly with the founder to shape strategy.

Required profile

• An interest in design, fashion or leatherwork and confidence in SoleHeeled's vision.
• 12-24 months of professional experience; quick learner ready to do whatever it takes, rather than deep experience in one field.
• Excellent written and verbal communication, teamwork and empathy with customers.
• Comfort with numbers and mathematics.

Required skills

• Bonus: sales or customer service, brand and social media management, blogging or content writing, graphic design, photography or video production, SEO, paid advertising, product buying and inventory management, e-commerce.

What we offer

• Competitive salary plus performance incentives.
• Full-time, part-time and casual positions available.
• Opportunity to grow with the business and training where necessary.
• Friendly, supportive work environment.