Omni Coordinator

About the role

Levi Strauss & Co. is seeking an Omni Coordinator to bring the Levi’s® experience to life across digital channels. The role focuses on flawless execution, strong product storytelling, and a seamless customer journey on every touchpoint.

Key responsibilities

• Coordinate and execute promotional uploads and campaign setups across digital platforms, aligning with pricing and marketing strategies.
• Perform quality assurance on product uploads, ensuring accurate descriptions, attributes, images, video, and colour references.
• Maintain and update website and platform content via the CMS for consistency and currency.
• Monitor site performance daily across browsers, devices, and operating systems, and resolve issues promptly.
• Liaise with Customer Service and Distribution teams to address customer‑related issues.
• Manage inventory levels in collaboration with Merchandise Planning to support promotional activity.
• Deliver daily, weekly, and monthly KPI reporting with insights and recommendations.
• Coordinate with external agencies (SEO, content, customer service) to optimise digital performance.
• Manage SEO activities and optimise AI chatbot content.
• Contribute to omni‑channel and digital transformation projects, including stakeholder engagement and continuous improvement.

Required profile

• Experience in eCommerce, digital marketing, or a related field.
• Strong attention to detail and ability to manage multiple priorities.
• Data‑driven mindset with solid analytical capability.
• Excellent communication and stakeholder management skills.

Required skills

• Experience with eCommerce platforms and CMS tools.
• Proficiency in analytics platforms such as Google Analytics.
• Advanced Excel skills (e.g., VLOOKUP).
• Familiarity with Zendesk or similar customer service platforms (desirable).

What we offer

• A brand that values originality, self‑expression, and impact.
• Collaborative environment where ideas are welcomed and ownership is valued.
• Opportunities for career growth with a global, inclusive, and innovative company.