Night Guest Service Agent

About the role

Minor Hotels’ Oaks Brisbane on Felix Suites is seeking a Night Guest Service Agent who is passionate about hospitality and creating memorable guest experiences during the night shift.

Key responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring smooth check‑ins and addressing immediate inquiries.
• Maintain clear communication with guests, colleagues and stakeholders via in‑person, phone and email.
• Process guest reservations, updates and special requests accurately using the property management system.
• Act as the primary point of contact throughout the guest’s stay, offering prompt assistance, issue resolution and personalised recommendations.

Required profile

• Proven experience delivering high‑quality service in a hotel, hospitality or customer‑facing environment.
• Excellent verbal and written communication skills across multiple channels.
• Consistently proactive, positive and committed to exceeding guest expectations.
• Professional appearance and ability to work flexible schedules including weekends, public holidays and varying shifts.

What we offer

• 50% discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
• 20% discount for friends and family on Minor Hotel accommodations.
• Additional paid leave including birthday and study leave.
• Educational financial support for relevant development.
• NIB insurance discounts and cash‑back savings from over 400 retailers.
• Discounts on entertainment, experiences, furniture, coffee, and Minor Hotels F&B outlets worldwide.
• Wellbeing programs, wellness retreats, spa treatments and one‑on‑one consultations.