Mid‑Senior Hospitality Professionals

About the role

Hire Resolve is partnering with hospitality organisations across Australia to recruit experienced professionals for mid‑senior level positions. The roles span hotel and resort operations, food & beverage leadership, guest experience, events and revenue management, offering a pathway to senior leadership such as Head of Department, Operations Manager or General Manager.

Key responsibilities

• Lead day‑to‑day operations across accommodation, F&B outlets, events and multi‑department environments to meet service and financial targets.
• Drive guest experience standards, quality assurance and service recovery processes.
• Manage workforce planning, rostering and team performance through coaching and structured performance management.
• Oversee budgets, forecasting and cost controls, including labour productivity and procurement efficiency.
• Implement SOPs, brand standards and compliance processes, including WHS, risk assessments and incident reporting.
• Maintain food safety and hygiene standards, supporting audit readiness and regulatory inspections.
• Partner with commercial and revenue functions to optimise occupancy, ADR/RevPAR, covers and profitability.
• Manage supplier relationships, stock control and operational readiness for peak periods and major events.
• Produce operational reporting, analyse KPIs and lead continuous improvement initiatives.
• Support strategic initiatives such as new openings, refurbishments or turnaround programmes.

Required profile

• Relevant qualification preferred (Hospitality Management, Business or related) or equivalent experience.
• 5–12+ years of progressive hospitality experience in hotels, resorts, restaurants, pubs, leisure venues or multi‑site operations.
• Demonstrated leadership capability managing teams and operational performance.
• Strong commercial acumen with experience in budgeting, forecasting, labour planning and KPI‑driven decision making.
• Working knowledge of Australian employment practices and WHS requirements.
• Excellent communication skills in English and flexibility to work weekends and public holidays.

Required skills

• Proficiency with hospitality systems such as PMS, POS, RMS and CRM.
• Advanced Excel skills for reporting and analysis.

What we offer

• Extra superannuation (pension plan).
• Unpaid extended leave.
• Flexible hybrid work arrangements.
• Training and development opportunities.