Executive Housekeeper

About the role

Crystalbrook Kingsley, a five-star hotel in Newcastle, is looking for an Executive Housekeeper to lead its Housekeeping department. Reporting to the Hotel General Manager, the role oversees all housekeeping operations, sets standards, manages the budget and leads a team of supervisors, style curators and support staff.

Key responsibilities

• Oversee, monitor and evaluate daily housekeeping activities and set departmental targets, schedules, budgets and priorities
• Maintain departmental standards, guidelines, policies and procedures, and prepare monthly financial reports
• Manage budgets through stock control, cost management and labour scheduling
• Recruit, lead, train and develop the team, and lead the Assistant Executive Housekeeper, supervisors and style curators
• Hold regular departmental meetings and attend Head of Department meetings
• Work with the Front Office Manager on room availability and priorities, and resolve guest complaints promptly
• Monitor guest satisfaction feedback and ensure team members meet grooming and conduct standards
• Ensure compliance with EEO, WHS and workplace conduct requirements

Required profile

• Proven history of leading and developing a large team
• Demonstrated housekeeping experience in a hotel or leisure setting, in a managerial or supervisory capacity
• Experience managing a department and its profit and loss account
• Strong financial acumen and ability to manage operating budgets
• Excellent leadership, communication and organisational skills, with a customer-focused approach

What we offer

• 50% F&B discount across Crystalbrook restaurants and bars
• $99 room rates and friends and family accommodation discounts
• Enhanced parental leave and lifestyle benefits
• Ongoing learning, internal mobility and career progression
• Team recognition programs and engagement events