Mentor - Workforce Australia Program (Bundaberg/Gin Gin)

About the role

IMPACT Community Services Limited is looking for a full-time Mentor to join its Workforce Australia program, working 3 days per week in Gin Gin and 2 days per week in Bundaberg. The main focus is intensive, personalised case management that helps clients build skills, gain experience and move toward sustainable employment.

Key responsibilities

• Guide clients with a holistic, person-centred approach that addresses their individual barriers, strengths and goals.
• Build pre-employment skills and job readiness through individual coaching, group activities and resilience workshops.
• Create and run personalised work preparation and employment plans aligned to each client's needs and career goals.
• Support clients through education, training and vocational development to improve completion rates and employment outcomes.
• Work with Recruitment Partners and employers to match client development with employer needs.
• Maintain regular client engagement and meet KPI targets while coordinating support services and complying with service delivery requirements.

Required profile

• Ability to engage, motivate and influence clients using active listening and coaching techniques.
• Strong relationship-building and collaboration with community services, networks and employment providers.
• Knowledge of employment services and quick learning of relevant programs and requirements.
• Experience monitoring client progress, coaching and mentoring clients toward employment and personal goals.
• Ability to work in a performance-driven environment, set priorities and consistently hit KPIs.
• A qualification in a relevant field such as Employment or Community Services is desirable.

Required skills

• Communication skills: rapport building, negotiation, advocacy, conflict resolution and client assessment.
• Coaching and mentoring.

What we offer

• Fortnightly rostered day off and a long weekend.
• Salary packaging up to $18,500 per year.
• Birthday bonus day off and paid 2 hours per month to donate to a chosen cause.
• Advancement opportunities, leadership programs and a Leadership Lab.
• Workplace chaplaincy and an external employee assistance program.
• Working with Children clearance reimbursement after probation.

To apply, submit a cover letter explaining why you are a good fit, your current resume and the position description. Background checks, including a Working with Children check, may be required before employment.