Medical Receptionist and Administrative Assistant

About the role

Macquarie University Health Clinics is seeking a Medical Receptionist and Administrative Assistant for its Wallumattagal Campus in North Ryde. The role is the first point of contact for patients and families, supporting specialist clinicians to deliver coordinated, compassionate care. It combines reception, administration and billing support in a busy specialist clinic environment, working closely with clinicians and the wider administration team.

Key responsibilities

• Provide administrative support and liaise with patients in person, by phone and by email, managing a high volume of calls and enquiries
• Manage patient appointments and schedules for clinicians across the clinics
• Complete accurate patient registration and data entry, and process referrals, Medicare billing and private health insurance claims where applicable
• Update and maintain patient records, handling sensitive and confidential information with discretion
• Coordinate duties with administration and reception staff across the clinics and affiliated clinics
• Reconcile end-of-day cash and EFTPOS takings and carry out associated banking tasks

Required profile

• Demonstrated reception, administration or customer service experience; experience in a general or specialist medical practice or hospital setting is highly desired
• Strong verbal and written communication skills, able to build rapport with anxious or complex patients
• Commitment to a high standard of customer service with professionalism, empathy and courtesy
• Excellent organisational and time-management skills, attention to detail and ability to prioritise in a fast-paced environment
• Proven discretion with confidential information, initiative, reliability and teamwork
• Open to Australian citizens, permanent residents and others with full working rights in Australia

Required skills

• Competency in health-related software packages, patient registration and accurate data entry is highly desired

What we offer

• Permanent, full-time position, Monday to Friday with no weekend work
• Base salary from $67,182 per year under the Support Services Enterprise Agreement (Administration Officer Level 3), plus 12% superannuation
• Access to salary packaging benefits such as venue hire, meals, entertainment and novated leasing
• Professional development, ongoing education and career progression within an academic health precinct

To apply, submit an online application with a CV and a cover letter by 8 November 2026; interviews may start before the closing date. Pre-employment checks are required for preferred candidates.