Manager, Payments Solutions & Commercialisation (ANZ)

About the role

Mastercard's Merchant Cloud team is looking for a payments professional to manage technical product engagement and commercialisation across key customers in Australia, New Zealand and the Pacific Islands. The role links customer needs with Mastercard's gateway, product, delivery and technology capabilities, combining deep payments knowledge with customer management, technical fluency and commercial judgement.

Key responsibilities

• Act as a trusted technical product partner for key Merchant Cloud customers, building relationships and managing ongoing gateway-related priorities.
• Lead regular customer discussions on product developments, payment mandates, technical issues, service changes and growth opportunities.
• Translate customer objectives and technical requests into requirements, preliminary assessments and recommended next steps.
• Coordinate Product, Sales, Account Management, Technology, Delivery and Support teams to progress customer initiatives and resolve issues.
• Develop business cases and product-intake submissions balancing customer value, commercial opportunity and technical feasibility.
• Support solution positioning, pre-sales discussions and RFP responses with gateway and payments expertise.
• Identify opportunities to increase product adoption, payment volume and customer value, and advocate customer and market requirements within regional and global product teams.
• Support the commercialisation of Merchant Cloud capabilities and the move toward standardised, scalable customer solutions.
• Monitor payment, acceptance and commerce developments and translate them into practical implications for customers and Mastercard.

Required profile

• Experience in gateway services, merchant acquiring, e-commerce payments, payment processing or a closely related payments environment.
• Knowledge of payment authorisation, authentication, clearing and settlement, including the roles of gateways, acquirers and merchants.
• Understanding of APIs, SDKs, integrations and digital payment technologies, able to engage credibly without being a hands-on developer.
• Experience assessing customer requirements and turning them into technical solutions, product requests or delivery actions.
• Ability to explain complex payment and technology concepts to technical and non-technical audiences.
• Commercial awareness and ability to take ownership in a matrixed organisation without direct authority.