Manager, IT & Business Systems

About the role

OzChild is seeking an experienced Manager, IT & Business Systems to lead the operational delivery, management and continuous improvement of its technology systems and services. The role is based at the National Support Office in Melbourne and is a full-time, 12-month maximum term position. The manager works with internal stakeholders, technology partners and vendors so that IT systems support business needs and improve operational efficiency.

Key responsibilities

• Lead the implementation, management and continuous improvement of business systems and IT services.
• Oversee software applications, including Microsoft 365 and Microsoft Dynamics 365.
• Manage relationships with technology providers, vendors and external partners.
• Contribute to IT budget planning, resource management and technology investment decisions.
• Identify opportunities to improve systems, processes, security and operational efficiency.
• Provide technical escalation support, user guidance and training.
• Lead and develop the team, fostering collaboration, accountability and a culture of continuous improvement.
• Partner with stakeholders so technology solutions align with organisational priorities and service delivery needs.

Required profile

• Relevant tertiary qualification in Information Technology or equivalent experience.
• At least two years' experience in a similar IT management role.
• Experience managing IT services, technology vendors, software applications and multiple projects.
• Demonstrated experience leading teams, managing competing priorities and delivering projects within agreed timeframes and budgets.
• Strong analytical, problem-solving, communication and decision-making skills.

Required skills

• Expert knowledge of Microsoft Dynamics 365 and experience across the Microsoft 365 suite.
• Leadership, project management and stakeholder engagement skills.

What we offer

• Salary of $110,000 to $115,000 per year (plus super), negotiable upon experience.
• Salary packaging of up to $15,900 per annum, plus meal and entertainment/general expenses of up to $2,650 per annum.
• Ex gratia days for Easter and Christmas.
• Additional employee benefits and organisational initiatives.

Applicants must complete satisfactory pre-employment screening, including Working with Children Checks and National Police Checks, and complete mandatory training on commencement. Applications are made through the OzChild careers page.