Lodgement & Enquiry Officer

About the role

Join the dynamic Customer Service Centre of The Hills Shire Council and play a key part in delivering a full range of council services. You will handle enquiries across multiple channels, ensure timely application lodgements and provide clear development advice to the community.

Key responsibilities

• Process inbound calls and front‑counter transactions, resolving customer enquiries.
• Assist with application lodgements such as tree management, companion animal permits, footpath crossings and privately certified developments.
• Manage customer bookings, support training sessions and contribute to marketing initiatives.
• Maintain systems and procedures, including development tracking and the Name & Address Register (NAR).

Required profile

• Positive, engaged individual with an interest in development and planning matters.
• Certificate IV in Business Administration.
• Minimum three years of related customer service or administrative experience.
• Demonstrated conflict‑resolution abilities and strong customer service skills.

Required skills

What we offer

• Permanent part‑time role – 21 hours per week (Wed‑Fri, rostered between 8 am‑5 pm).
• Competitive pay at $46.53 per hour plus superannuation.
• Opportunities for training, bonus payments and wellbeing initiatives.
• Aquatic & fitness membership discounts and Fitness Passport.