Lifestyle Technical Specialist

About the role

ABN Group, Australia's leaders in construction, property and finance, is recruiting a Lifestyle Technical Specialist in Melbourne. The role moves away from the tools and into a position influencing the customer experience, supporting the products and technologies that turn a house into a home, from lighting, heating and cooling, skylights and ventilation to security, connectivity and smart home automation. It works closely with the Lifestyle team, suppliers, trade partners and construction stakeholders.

Key responsibilities

• Act as the technical expert across lighting, electrical, heating and cooling, skylights, security, connectivity and smart home solutions
• Support consultants and customers with complex technical requirements, product selections and tailored lifestyle solutions
• Deliver training, coaching and technical guidance across the Lifestyle team
• Partner with suppliers, contractors and construction teams to achieve quality customer outcomes
• Review plans, documentation and customer selections for accuracy, compliance and buildability
• Identify opportunities to improve processes, products and the customer experience
• Stay up to date with emerging technologies and help introduce innovative lifestyle solutions into new homes

Required profile

• Strong technical knowledge from electrical, HVAC, smart home technology or residential construction experience
• Experience interpreting residential plans and technical documentation
• Experience coaching, training or supporting others to build technical capability
• Experience working with suppliers, contractors or trade partners
• An electrical trade qualification is highly regarded; the role suits an electrician moving into an office-based technical role
• Right to live and work in Australia

Required skills

• Excellent communication skills, able to explain technical concepts simply
• Stakeholder management
• Proactive problem solving and attention to detail
• Organisational skills and ability to manage competing priorities

What we offer

• Work-life balance, including the option to work from home once established
• Health and wellbeing initiatives such as onsite gym, flu vaccinations, skin checks, massages and financial wellbeing seminars
• Subsidised coffee onsite
• Regular social events and discounts on building your own home
• Ongoing learning and development