Level 2 Service Desk Support Engineer

About the role

We are seeking a Service Desk Engineer to provide Level 1 and Level 2 support for Microsoft/Windows technologies. The role involves assisting users via phone, email, and face‑to‑face in the Sydney CBD office.

Key responsibilities

• Participate in technology projects and diagnose network and desktop issues under IT management direction.
• Provide desktop support, including on‑site visits to resolve hardware, software, and connectivity problems.
• Install, configure, and repair standard desktop images on laptops and desktops.
• Administer hardware and software installation, configuration, and day‑to‑day troubleshooting.
• Use remote tools (Remote Desktop, VNC, TeamViewer, Desktop Director) to support end users and monitor field devices.

Required profile

• Graduated with an IT degree, diploma or certificate (preferred).
• Experience delivering Level 1 and Level 2 support in a small team.
• Strong work ethic, proactive attitude, good communication and a desire to progress career.

Required skills

• Windows operating systems
• Office 365 and Microsoft Suite
• Active Directory and Exchange
• Remote Desktop, VNC, TeamViewer, Desktop Director
• Hardware and software installation and troubleshooting