Learning & Development Specialist

About the role

The Grand Hyatt Melbourne is looking for a Learning & Development Specialist to create engaging learning experiences that support employee growth and service excellence. You will coordinate training programs, manage learning systems and records, and work closely with leaders to develop the people of the hotel.

Key responsibilities

• Coordinate and deliver onboarding and orientation programs for new employees.
• Plan, schedule and promote hotel-wide training programs and learning initiatives.
• Support managers and Service Coaches in delivering departmental training.
• Maintain training records, reports and learning compliance requirements.
• Administer the Learning Management System (LMS) and support employees.
• Develop, update and maintain training materials and resources.
• Coordinate employee engagement and communication events, including Town Halls and recognition programs.
• Manage hotel tours, apprenticeship programs and work experience placements.
• Assist with recruitment activities, including interviews and recruitment events.
• Monitor learning outcomes and help improve training programs.

Required profile

• Experience in Learning & Development, Training, Human Resources or Hospitality.
• Strong organisational and administrative skills.
• Excellent communication and presentation abilities.
• A passion for developing people and creating positive learning experiences.
• Ability to manage multiple projects and stakeholders in a fast-paced environment.