Lead – Operational Readiness (Melbourne)

About the role

The Lead, Operational Readiness will strengthen change management, operational readiness and adoption practices across ANZ’s delivery teams. Working in the Chief Transformation Office, you will provide practical advice, learning pathways, tools and role‑based training to help teams plan, manage and embed change effectively.

Key responsibilities

• Support the uplift of delivery capability in change management and operational readiness.
• Guide delivery teams on enterprise delivery and change management expectations.
• Deliver capability‑building activities such as workshops, communities of practice and learning sessions.
• Identify recurring capability gaps and propose improvement opportunities.
• Ensure consistent planning, evidence and sustainment of change impact, readiness and adoption.
• Analyse change load data to highlight hotspots, risks and readiness concerns.

Required profile

• Strong understanding of change management principles, methods and practices.
• Knowledge of delivery frameworks, lifecycle, governance and project delivery disciplines.
• Ability to collect, analyse and interpret change load data.
• Experience in a highly regulated environment such as banking or financial services is desirable.
• Familiarity with regulatory, risk, compliance or operational considerations is a plus.

Required skills

What we offer

• Permanent full‑time role based at 833 Collins Street, Melbourne.
• Opportunity to influence enterprise‑wide change practices in a leading bank.
• Access to learning pathways, tools and a collaborative transformation community.