Junior Help Desk Analyst

About the role

Kick‑start your IT career with a fully remote Junior Help Desk Analyst position in Australia. You’ll provide first‑line technical assistance to end users, troubleshoot hardware and software issues, and deliver friendly customer service while receiving training and mentorship.

Key responsibilities

• Provide first‑level support via phone, email, chat and remote tools.
• Diagnose and resolve hardware, software, printer and network connectivity problems.
• Log, track and update tickets in a help‑desk system.
• Escalate complex issues to senior support teams when needed.
• Guide users through troubleshooting steps and system configurations.
• Install, configure and support desktop applications and operating systems.
• Assist with user account management, password resets and access requests.
• Document solutions and maintain accurate technical records.
• Meet service level agreements and ensure timely incident resolution.

Required profile

• Diploma or Bachelor’s degree in IT, Computer Science or related field (preferred).
• 0–2 years of experience in IT support, help desk or customer service; fresh graduates encouraged.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and work independently in a remote environment.
• Positive attitude, willingness to learn and strong customer‑service mindset.

Required skills

• Windows operating systems
• Microsoft 365
• Computer hardware
• Remote desktop tools
• Ticketing systems
• Active Directory
• Wi‑Fi, VPN and TCP/IP networking concepts
• Microsoft Teams and Outlook
• Cloud‑based applications
• Basic knowledge of ITIL practices

What we offer

• Fully remote work within Australia
• Competitive salary package
• Paid onboarding and comprehensive training
• Career development and internal growth opportunities
• Supportive, collaborative team environment
• Flexible working arrangements
• Paid annual leave and public holidays
• Employee wellness and assistance programs