Junior Customer Support Specialist
FP Markets · Sydney
Job description
About the role
The Junior Customer Support Specialist will deliver a smooth and professional client experience, assisting customers via phone, email and live chat while guiding them on our trading platforms and website.
Key responsibilities
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat.
- Educate clients on how to use the company's website and trading platforms.
- Communicate with clients regarding the company's products and services.
- Assist other departments as needed.
Required profile
- Computer literacy with excellent working knowledge of Microsoft Office applications.
- Team player with excellent communication skills.
- Fluency in English; additional languages are a plus.
- Willingness to work on public holidays.
Required skills
- Microsoft Office (Word, Excel, PowerPoint).
What we offer
- Young, multicultural team with approachable leadership.
- High autonomy and support for ideas.
- Continuous personal development and training budget.
- Competitive remuneration with regular reviews and performance incentives.
- Free access to sports and wellness facilities nationwide.
- A day off on your birthday.
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Published 18 hours ago
Expires 1 month from now
7 views · 0 interested
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FP Markets
Sydney