ITSM Specialist

About the role

Datacom is seeking an ITSM Specialist to manage day‑to‑day operations within its Managed IT Service Management practice. The role focuses on adhering to ITIL processes, driving improvement, and supporting client services across Australasia.

Key responsibilities

• Follow Datacom ITIL processes and procedures.
• Drive ongoing improvement and innovation.
• Provide inter‑team flexibility and relationship management.
• Produce operational reporting.

Required profile

• Minimum 3 years experience in an ITSM role covering change, incident, problem, release, configuration and capacity management.
• Experience managing mid‑to‑large IT service contracts with high customer satisfaction.
• Australian citizenship; baseline or NV1 security clearance is highly regarded.

Required skills

• Strong knowledge of ITIL frameworks.
• Experience with ITSM tools such as Cherwell, ServiceNow and Remedy.
• Ability to run major incidents for a managed service provider.

What we offer

• Paid parental leave and 24/7 employee assistance programme.
• Ongoing learning, certifications and career development opportunities.
• Industry‑leading learning platforms and future‑skills training.
• Recognition programmes, employee discounts and financial wellbeing benefits.