IT Traineeship – Hands‑on Support & Cloud Experience

About the role

This paid, full‑time traineeship offers an excellent entry point for anyone eager to start a career in Information Technology. You will work alongside experienced technicians, gaining hands‑on experience in IT support, cloud systems, and user management across a range of business environments.

Key responsibilities

• Assist senior technicians with day‑to‑day IT support tasks for a diverse user base.
• Configure and deploy laptops, desktops, telephony solutions, email and collaboration platforms, user accounts, and security infrastructure.
• Troubleshoot software, infrastructure, network, and security issues.
• Provide frontline support, identify technical faults, and participate in larger incident‑management events.
• Visit remote sites around Sydney to perform maintenance, assist users, and support upgrades.
• Prepare and deploy modern equipment to users and sites, ensuring high service levels.
• Maintain accurate documentation and asset records, contributing to procedural improvements.
• Support general duties within the technology team and office.

Required profile

• Demonstrated interest in Information Technology or related fields; informal or self‑directed experience is valued.
• Excellent communication skills and the ability to interact with people from diverse backgrounds.
• Strong teamwork abilities, including taking direction from managers and collaborating with colleagues.
• Willingness to learn, follow processes, and identify anomalies.
• Professional personal presentation suitable for a corporate environment.

Required skills

• IT support
• Cloud systems
• System setup and configuration
• User management and account provisioning
• Telephony and collaboration solutions
• Security infrastructure
• Software, network and security troubleshooting
• Incident management

What we offer

• Paid, full‑time experience in a professional IT environment.
• Structured training and mentorship from experienced technicians.
• Pathways and relevant experience toward permanent roles in the technology industry.