IT Support Technician (Entry Level)

About the role

Join The Shoe Group’s IT team in Adelaide as an IT Support Technician. This position is designed for recent graduates or candidates with 1‑2 years of technical support experience who want to develop their skills in a retail environment.

Key responsibilities

• Provide first‑line technical support to retail stores and the Support Centre.
• Troubleshoot and resolve issues on POS systems, payment devices, laptops, printers and network connections.
• Log, prioritise and escalate tickets while keeping users informed of progress.
• Assist with hardware setup, configuration and on‑site support when required.
• Maintain accurate documentation and contribute to the IT knowledge base.
• Participate in on‑call roster aligned with store trading hours for out‑of‑hours support.

Required profile

• Certificate or Diploma in Information Technology, or 1‑2 years of technical support experience.
• Strong communication skills and the ability to explain solutions to non‑technical users.
• Organised, reliable and able to stay calm under pressure.
• Eagerness to learn and progress into Level 2 Support, Application Support or IT Project roles.

Required skills

• Windows operating systems
• Microsoft Office suite
• Hardware troubleshooting (laptops, printers, POS devices)
• Basic networking concepts
• Active Directory
• Microsoft Azure (basic)
• Microsoft Dynamics 365 (basic)

What we offer

• Clear career pathways and development opportunities.
• Collaborative team culture within a trusted Australian brand.
• Employee discounts on footwear range.