IT Support Technician – Adelaide

About the role

The Shoe Group is looking for an enthusiastic IT Support Technician to join its retail IT team in Adelaide. This entry‑level position is ideal for recent graduates or candidates with 1‑2 years of technical support experience who want to grow within a supportive environment.

Key responsibilities

• Provide first‑line technical support to retail stores and the Support Centre team.
• Troubleshoot and resolve issues on POS systems, payment devices, laptops, printers, and networks.
• Log, prioritise, and escalate tickets while maintaining clear communication.
• Assist with hardware setup, configuration, and on‑site support as required.
• Maintain accurate documentation, contribute to the IT knowledge base, and support IT projects and rollouts.
• Cover retail trading hours and participate in an on‑call roster for out‑of‑hours support.

Required profile

• Certificate or Diploma in Information Technology, or 1‑2 years of technical support experience.
• Familiarity with Windows operating systems, Microsoft Office, hardware troubleshooting, and basic networking.
• Strong communication skills and the ability to explain solutions to non‑technical users.
• Organised, reliable, calm under pressure, and eager to learn.
• Experience with Active Directory, Microsoft Azure, or Microsoft Dynamics 365 is a plus, with training provided.

Required skills

• Windows OS
• Microsoft Office
• Hardware troubleshooting
• Basic networking
• Active Directory (preferred)
• Microsoft Azure (preferred)
• Microsoft Dynamics 365 (preferred)

What we offer

• Collaborative team culture with clear development pathways.
• Opportunities for progression into Level 2 Support, Application Support, or IT Project roles.
• Team member discounts on footwear and a trusted Australian brand.