IT Support Officer (Entry / Junior)

About the role

We are seeking a tech‑savvy IT Support Officer to join our team on a full‑time basis. This entry‑level position is ideal for candidates who enjoy troubleshooting, learning new technologies, and helping users get the most out of their tools.

Key responsibilities

• Provide technical support for hardware, software, and system‑related issues.
• Assist users with troubleshooting, account access, and technology inquiries.
• Support the maintenance of networks, workstations, and IT equipment.
• Help manage user accounts, permissions, and security‑related tasks.
• Monitor, prioritize, and resolve support tickets efficiently.
• Install, configure, and update software, devices, and business applications.
• Maintain technical documentation, user guides, and knowledge resources.
• Collaborate with internal teams to enhance IT services and user experiences.

Required profile

• Basic understanding of computer systems, operating systems, and networking fundamentals.
• Strong troubleshooting and analytical thinking skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Attention to detail and strong organizational skills.
• Willingness to learn emerging technologies and IT best practices.
• Positive attitude with a passion for helping people solve technical challenges.

Required skills

• Hardware troubleshooting
• Software installation and configuration
• Operating systems
• Network fundamentals

What we offer

• Exposure to modern IT infrastructure, systems, and technologies.
• Ongoing training, mentorship, and professional development opportunities.
• Collaborative and supportive team environment.
• Hands‑on experience across various areas of IT operations and support.
• Clear career progression pathways within technology and IT services.
• Recognition for innovation, initiative, and outstanding performance.
• A culture that encourages learning, growth, and continuous improvement.