IT Support Officer – Adelaide

About the role

William Buck is seeking an IT Support Officer to join its Adelaide office. Reporting to the IT Manager, you will deliver on‑site technical assistance and exceptional customer service to staff across the organisation.

Key responsibilities

• Manage Level 2 IT Help Desk queries and respond to tickets promptly.
• Prioritise and allocate tasks to appropriate technical resources.
• Administer user accounts and IT systems, including Active Directory.
• Configure, troubleshoot and maintain PCs, laptops and peripherals.
• Manage asset assignments and provide training to end‑users.

Required profile

• Demonstrated experience in a similar IT support role.
• At least an AQF Diploma in Information Technology or a related field.
• Proven ability to work under pressure, manage competing priorities and deliver high‑quality service.
• Strong communication skills and a customer‑focused mindset.

Required skills

• Office 365
• Windows OS
• Servers
• Active Directory
• Microsoft Office
• PC configuration
• Laptop troubleshooting
• Peripheral troubleshooting
• Asset management
• IT Help Desk operations

What we offer

• Competitive salary package ranging from $82,000 to $85,000 per year (AUD) plus superannuation.
• Permanent full‑time employment with opportunities for professional growth.
• Supportive team environment within a respected advisory firm.