IT Support / Networking / Deployment Intern (3 Months, Unpaid)

About the role

A growing Sydney CBD business is hosting an IT Support, Networking and Deployment intern for a structured 3-month student placement at its office. It suits an IT student who needs industry experience as part of their course and wants to see how IT support, networking and system deployment work in a real business. The placement is unpaid and must be completed as a requirement of the course.

Key responsibilities

• Service desk: logging, prioritising and resolving support tickets
• Troubleshooting hardware, software, printer and connectivity issues
• User account management in Microsoft 365 and Active Directory / Entra ID
• Communicating clearly with non-technical staff
• LAN/WAN basics, including switches, routers and firewalls, and IP addressing, subnetting, DHCP and DNS
• Wi-Fi setup, troubleshooting and coverage checks, plus VPN and remote access configuration
• Network cabling, patching and comms room organisation
• Network monitoring and basic performance troubleshooting
• Deploying laptops, desktops and mobile devices for new starters
• Software installation, patching and device management tools (e.g. Intune)
• Imaging and configuring devices to company standards
• Asset tracking, IT documentation and how-to guides
• IT security fundamentals such as MFA, access control and safe onboarding and offboarding

Required profile

• Currently enrolled in a Bachelor's, Master's, Diploma or Certificate IV in Information Technology, Networking, Computer Science or a related field
• Required to complete a work placement or internship as part of the course
• Problem-solving mindset, attention to detail and clear, friendly communication
• Eager to learn and comfortable asking questions

Required skills

• Basic knowledge of Windows, macOS and Microsoft 365
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Certifications such as CompTIA A+, CompTIA Network+, Cisco CCNA or Microsoft 365 Fundamentals are a bonus but not required

What we offer

• Hands-on learning in a real IT environment with a dedicated supervisor and regular check-ins
• Placement documentation and assessment support for the education provider
• A reference letter on successful completion
• Flexible days, e.g. 2-3 days per week, to fit around studies
• Central CBD location close to public transport
• Support from the recruitment team before and during the placement

To apply, submit a resume, a short cover letter and confirmation from your education provider that a placement is part of your course through the recruiter. Shortlisted candidates are contacted first by the recruiter before meeting the client.