IT Support Engineer (Backfill) – Perth

About the role

EIL Global is seeking an experienced IT Support Engineer to provide backfill support for a client in Perth. The engineer will step in when the primary support staff is unavailable, ensuring uninterrupted IT services for end‑users on‑site.

Key responsibilities

• Provide Level 1 and Level 2 on‑site technical support to end users, troubleshooting desktops, laptops, printers, scanners and other peripherals.
• Install, configure and maintain Windows 10/11 operating systems and business applications, including Microsoft 365, Outlook and Teams.
• Support user account setup, password resets and access issues via Active Directory.
• Diagnose and resolve network connectivity problems (LAN, Wi‑Fi, VPN, IP configuration).
• Manage IT tickets, document troubleshooting steps and meet SLA targets.
• Coordinate with remote IT teams and vendors for escalated issues.
• Maintain IT asset inventory and assist with hardware deployment and replacement.

Required profile

• Minimum 2–3 years of experience in EUC, desktop or field support.
• Strong hands‑on experience with Windows 10/11 troubleshooting.
• Good knowledge of desktops, laptops, printers, scanners and other IT peripherals.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN, Wi‑Fi).
• Familiarity with Microsoft 365, Active Directory and ticketing tools.

Required skills

• Windows 10
• Windows 11
• Microsoft 365
• Active Directory
• SCCM / MECM
• Microsoft Intune
• ITIL processes
• TCP/IP, DNS, DHCP, LAN, Wi‑Fi
• Ticketing tools