IT Support Coordinator (Sydney)

About the role

Oscar Wylee is seeking a proactive and highly organised IT Support Coordinator to join its Sydney Head Office. This role is ideal for an early‑career IT professional who enjoys a blend of support, coordination and project assistance across retail stores and corporate teams.

Key responsibilities

• Provide day‑to‑day IT support for retail stores and the head office.
• Coordinate tasks and follow‑ups with internal teams and external technology vendors.
• Assist with store IT support requests, escalations and resolution tracking.
• Support IT projects, system upgrades, testing and rollout activities.
• Maintain documentation, meeting notes, action items and process records.
• Help manage timelines, priorities and communication across multiple stakeholders.
• Provide general administrative and coordination support to the IT team.
• Collaborate with cross‑functional teams to ensure smooth delivery of IT initiatives.

Required profile

• 1–3 years experience in IT support, coordination, administration or a similar role.
• IT degree, diploma or related qualification preferred.
• Strong verbal and written communication skills, confident working with all business levels.
• Highly organised with excellent time‑management and attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proactive, reliable and solutions‑focused mindset.
• Strong follow‑up and coordination abilities.
• Comfortable working both independently and as part of a team.

Required skills

What we offer

• Two free prescription eyewear pieces per calendar year.
• Hybrid working model with flexibility.
• Location in Sydney CBD, close to public transport.
• Career development opportunities within a fast‑growing international retail business.