IT Support Analyst (Onsite)

About the role

Join Marsh's Support Services team in Adelaide, providing onsite technical assistance to colleagues across multiple lines of business. This permanent full‑time position involves troubleshooting, maintaining hardware and software, and supporting the office technology infrastructure.

Key responsibilities

• Offer in‑person, phone, chat, and virtual support for workstation, application, and equipment issues.
• Install, configure, and troubleshoot laptops, desktops, and related hardware/software.
• Respond to incidents, document actions, and escalate when necessary.
• Maintain accurate inventory of local hardware assets and assist with moves and re‑configurations.
• Participate in occasional weekend or after‑hours work for critical events or emergencies.

Required profile

• Minimum 2 years of related IT support experience.
• Strong customer service and verbal communication skills.
• Ability to work independently and as part of a team, handling multiple tasks under pressure.

Required skills

• Windows and macOS operating systems.
• Microsoft 365 suite (Teams, SharePoint, OneDrive, BitLocker).
• Active Directory and Microsoft Exchange.
• Remote connectivity solutions (VPN, ZScaler, Citrix, VDI, CloudPC, wireless networking).
• Mobile Device Management for iOS and Android devices.