IT Site Lead

About the role

We are seeking an experienced, hands‑on IT Site Lead to manage day‑to‑day IT operations for a large corporate office in Australia. You will lead onsite technicians, provide Level 2/3 support, and act as the primary escalation point for complex issues.

Key responsibilities

• Lead daily IT operations for a busy corporate office and oversee onsite support technicians.
• Provide Level 2/3 technical support across hardware, software, AV, networking, and peripherals.
• Act as the key escalation point for complex IT issues and oversee meeting‑room and AV technology support.
• Maintain strong relationships with internal stakeholders and vendors, and support office technology projects and continuous‑improvement initiatives.
• Ensure smooth onboarding, device management, and user support experiences, and contribute to operational standards and documentation.

Required profile

• Proactive IT professional with strong troubleshooting skills and a passion for delivering exceptional support.
• Experience in an IT support leadership or senior desktop support role.
• Excellent communication, stakeholder management, and organisational abilities.
• Ability to thrive in a fast‑paced, evolving environment.

Required skills

• Strong knowledge of Microsoft technologies and enterprise IT environments.
• Experience supporting AV systems, networking, desktops, and end‑user devices.
• Ability to provide Level 2/3 support for hardware, software, AV, networking, and peripherals.

What we offer

• Opportunity to lead onsite IT operations within a growing business.
• Collaborative and supportive team culture with exposure to a broad range of technologies.
• Career growth and development opportunities in an innovative, customer‑focused company.