IT Operations Senior Manager

About the role

The Senior Manager, IT Operations and AI is a senior technical role within the x15 Core Technology team, responsible for shaping and executing strategy across technology operations, resilience, AI and shared services. It combines strategic direction with deep technical expertise to build on existing capabilities that enable the business to operate effectively while retaining autonomy. The role leads Incident Management, Business Continuity, Disaster Recovery and Site Reliability Engineering (SRE), defines the direction for technology operations and resilience, and leads and supports the AI Delivery function.

Key responsibilities

• Define and execute the strategy for technology operations, operational resilience and reliability, and lead the evolution of Incident Management, including its operating model, governance, tooling and reporting.
• Provide hands-on technical and operational leadership during major incidents, and establish and mature Business Continuity Management, Disaster Recovery and resilience approaches.
• Drive SRE practices across the team to improve reliability, observability, recoverability and performance, and lead post-incident reviews.
• Set the AI strategy and roadmap, lead and coach the AI Delivery role, and provide technical oversight of AI evaluation, implementation and scaling.
• Help define the strategy and future direction of shared technology services, own a portfolio of shared services and platforms, and set roadmaps and priorities.
• Build relationships across Core Technology, Ventures and Group teams, and lead technical engagement with strategic vendors and third-party providers.
• Deliver reporting and insights across operations, resilience, incidents, shared services and AI.

Required profile

• Strong technical background across technology operations, cloud, platforms or software engineering, with experience leading major incidents and complex recovery activities.
• Experience across Incident Management, SRE, Business Continuity, Disaster Recovery and operational resilience.
• Understanding of enterprise AI and AI-assisted engineering, with practical experience using OpenAI ChatGPT, Anthropic Claude Code or equivalent platforms.
• Experience developing technology strategy and providing technical product ownership for shared services or platforms.
• Strong people leadership, vendor and third-party management, stakeholder engagement and executive communication skills.

Candidates who are already part of the Commonwealth Bank Group (including Bankwest and x15ventures) must apply through the group's internal application process. The advertising end date is 30 October 2026.